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Journal cover: Business Process Management Journal

Business Process Management Journal

ISSN: 1463-7154
Previously published as: Business Process Re-engineering & Management Journal

Online from: 1997

Subject Area: Managing Quality

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Information technology and business-process redesign

Document Information:
Title:Information technology and business-process redesign
Author(s):Mohsen Attaran, (School of Business and Public Administration, California State University, Bakersfield, California, USA)
Citation:Mohsen Attaran, (2003) "Information technology and business-process redesign", Business Process Management Journal, Vol. 9 Iss: 4, pp.440 - 458
Keywords:Businesses process re-engineering, Information technology strategy, Total quality management
Article type:Research paper
DOI:10.1108/14637150310484508 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Business-process redesigns (BPR) and information technology (IT) are natural partners, yet this relationship has not been fully exploited. Those organizations that have used IT to reengineer processes have benefited enormously. This article argues that those aspiring to do business process redesign must begin to apply the capabilities of information technology. Process redesign is not always successful and almost always accompanied by pain or at least unpleasant side effects. Many companies have undertaken reengineering efforts only to abandon them with little or no positive result. How can you increase the odds for success? Here are a few lessons from the front.

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