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Journal cover: Facilities

Facilities

ISSN: 0263-2772

Online from: 1983

Subject Area: Built Environment

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The relationship between electronic and face-to-face communication and its implication for alternative workplace strategies


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Title:The relationship between electronic and face-to-face communication and its implication for alternative workplace strategies
Author(s):David P. Young, (Chesterton Facilities and Property Management in the City of London and has recently graduated with a Masters Degree from the Facility Planning and Management Programme at Cornell University.)
Citation:David P. Young, (1995) "The relationship between electronic and face-to-face communication and its implication for alternative workplace strategies", Facilities, Vol. 13 Iss: 6, pp.20 - 27
Keywords:Communication technology, Communications, Employees, Face-to-face communications, Facilities management, Offices, Teamwork, Technology
Article type:Research paper
DOI:10.1108/02632779510085186 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Many individuals who have no or limited experience of using electronic communication technologies (ECTs), e.g. telephone, fax, voice, and e-mail are concerned that media like e-mail are a limited, if not poor, way of communicating, and that they cannot replace face-to-face communication. Reports on research examining how relatively sophisticated ECT users use ECTs to communicate, and how electronic communication may affect face-to-face communication. Finds that ECTs are most effective in the administrative stages of a project rather than in the initial conceptualizing stages or final project wrap up and is the primary form of communication between co-workers. Discusses the implications for workplace strategies that involve remote work.



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