Significant metrics for facilities management benchmarking in the Asia Pacific region

doi:10.1108/02632770010358088

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Significant metrics for facilities management benchmarking in the Asia Pacific region

Document Information:
Title:	Significant metrics for facilities management benchmarking in the Asia Pacific region
Author(s):	Daniel C.W. Ho, (Daniel C.W. Ho is Associate Professor in the Department of Real Estate and Construction, The University of Hong Kong, Hong Kong, SAR), Edwin H.W. Chan, (Edwin H.W. Chan is Associate Professor in the Department of Building and Real Estate, The Hong Kong Polytechnic University, Hong Kong, SAR), Nicole Y. Wong, (Nicole Y. Wong is a Research Assistant in the Department of Building and Real Estate, The Hong Kong Polytechnic University, Hong Kong, SAR), Man-wai Chan, (Man-wai Chan is Head of Estates, Estates Office, The Institute of Education, Hong Kong, SAR.)
Citation:	Daniel C.W. Ho, Edwin H.W. Chan, Nicole Y. Wong, Man-wai Chan, (2000) "Significant metrics for facilities management benchmarking in the Asia Pacific region", Facilities, Vol. 18 Iss: 13/14, pp.545 - 556
Keywords:	Asia Pacific, Benchmarking, Facilities management
Article type:	Research paper
DOI:	10.1108/02632770010358088 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Despite extensive use and ever-increasing enthusiasm in the West, benchmarking for facilities management (FM) in the Asia Pacific region is only fledgling. The austere economic situation and fierce business competition after the Asian economic crisis of 1997, has made more companies realize that it is not only profit, but also cost-effectiveness and the leap-frog pattern of improvement in performance which are crucial for survival. Benchmarking is reconsidered in this context. This 1998 research project investigates the perception and current practice of FM benchmarking metrics in the region. Through critical review of the current FM benchmarking, improvement in the process will be identified. The study on the preference and use of individual metrics can be used as a guideline for the development of standard benchmarking metrics list for companies in the region.