Global business process re-engineering: a system dynamics-based approach

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International Journal of Operations & Production Management

ISSN: 0144-3577

Online from: 1980

Subject Area: Operations and Logistics Management

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Document Information:
Title:	Global business process re-engineering: a system dynamics-based approach
Author(s):	J. Ashayeri, (Department of Econometrics, Tilburg University, Tilburg, The Netherlands), R. Keij, (Department of Econometrics, Tilburg University, Tilburg, The Netherlands), A. Bröker, (AWB Business Development BV, Best, The Netherlands)
Citation:	J. Ashayeri, R. Keij, A. Bröker, (1998) "Global business process re-engineering: a system dynamics-based approach", International Journal of Operations & Production Management, Vol. 18 Iss: 9/10, pp.817 - 831
Keywords:	BPR, Effectiveness, Multinationals, System analysis
Article type:	Research paper
DOI:	10.1108/01443579810225478 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	This paper presents a structured approach for business process re-engineering (BPR) in a large (global) corporation. The paper defines BPR, explores the principles and assumptions behind re-engineering, and looks for common factors behind its successes or failures. In order to overcome the potential failures, we propose to view a global business as a system and use the system dynamics methodology in conjunction with analytic network process. This approach will enable corporations to understand the relationships among the components of a global business and link different sub-systems properly when a re-engineering process is taking place. The purpose of this approach is to increase the effectiveness of the re-engineering process.