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Journal cover: International Journal of Operations & Production Management

International Journal of Operations & Production Management

ISSN: 0144-3577

Online from: 1980

Subject Area: Operations and Logistics Management

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Performance measurement process: definition and ownership


Document Information:
Title:Performance measurement process: definition and ownership
Author(s):Mohamed E. Kuwaiti, (Bahrain Defence Force, Bahrain)
Citation:Mohamed E. Kuwaiti, (2004) "Performance measurement process: definition and ownership", International Journal of Operations & Production Management, Vol. 24 Iss: 1, pp.55 - 78
Keywords:Business process re-engineering, Financial reporting, Performance measures
Article type:Research paper
DOI:10.1108/01443570410510997 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:The study deals with the questions relating to the process of developing and managing the PMS. Data are collected from members of the Institute of Business Process Re-engineering, Dubai Quality Group and consultants from the UK. The study found that the design of the performance measurement systems is best performed by a newly created process, with a process owner reporting to the highest management level and carrying out the activities in collaboration with other processes.



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