A case study assessment of performance measurement in distribution centers

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Industrial Management & Data Systems

ISSN: 0263-5577

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Title:	A case study assessment of performance measurement in distribution centers
Author(s):	Chun-Ho Kuo, (HMT Technology Corporation, Eugene, Oregon, USA), Kimberly D. Dunn, (Oregon State University, Corvallis, Oregon, USA), Sabah U. Randhawa, (Oregon State University, Corvallis, Oregon, USA)
Citation:	Chun-Ho Kuo, Kimberly D. Dunn, Sabah U. Randhawa, (1999) "A case study assessment of performance measurement in distribution centers", Industrial Management & Data Systems, Vol. 99 Iss: 2, pp.54 - 63
Keywords:	Distribution centres, Performance measurement, Supply-chain management
Article type:	Case study
DOI:	10.1108/02635579910261068 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Managing supply-chain operations is critical to any company’s ability to compete effectively. Success in today’s markets depends on the ability to balance a stream of products and processes to stay competitive. Companies are constantly evaluating every area of operations to ensure that productivity and cost objectives are realistic and attainable. Research has been carried out to investigate the measurement systems used in today’s distribution centers. Five distribution centers in the Pacific Northwest were selected for this study. The characteristics of these five distribution centers and their measurement systems are discussed in this paper. A cross-case analysis is provided, which gives a view of a typical measurement system used in today’s distribution centers.