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Journal cover: Industrial Management & Data Systems

Industrial Management & Data Systems

ISSN: 0263-5577

Online from: 1970

Subject Area: Information and Knowledge Management

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Telecommunications issues: the information systems managers’ viewpoint

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Title:Telecommunications issues: the information systems managers’ viewpoint
Author(s):John R. Willems, (Eastern Illinois University, Charleston, Illinois, USA), Karen Ketler, (Eastern Illinois University, Charleston, Illinois, USA)
Citation:John R. Willems, Karen Ketler, (1999) "Telecommunications issues: the information systems managers’ viewpoint", Industrial Management & Data Systems, Vol. 99 Iss: 2, pp.81 - 88
Keywords:Information systems, Management, Telecommunications, Training
Article type:Research paper
DOI:10.1108/02635579910249576 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Reports the results of a survey of information systems managers with respect of the importance of telecommunications issues and the quality of their telecommunications training. The response of the information systems managers identified four factors: standard or clerical applications (e-mail and voice mail); advanced or emerging applications (conducting business on the Internet); technical issues (telecommunications terminology and equipment capability); and managerial issues (the use of telecommunications to gain a competitive advantage). The information systems managers rated managerial issues as more important than technical issues, thus reflecting a shift to the strategic issues of telecommunications. While the information systems managers rated training on standard applications the highest, they expressed clear dissatisfaction in all areas of their telecommunications training. Surprisingly, it was in the managerial area of telecommunication that the IS managers expressed their greatest desire for additional training. All too often technology rules the business. It is now time to revert to the core organizational emphasis and use technology to manage the business efficiently.

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