The human side of organizational agility

doi:10.1108/02635570310479963

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Industrial Management & Data Systems

ISSN: 0263-5577

Online from: 1970

Subject Area: Information and Knowledge Management

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The human side of organizational agility

Document Information:
Title:	The human side of organizational agility
Author(s):	Madeline Crocitto, (State University of New York at Old Westbury, Old Westbury, New York, USA), Mohamed Youssef, (Department of Management and Decision Sciences, Norfolk State University, Norfolk, Virginia, USA)
Citation:	Madeline Crocitto, Mohamed Youssef, (2003) "The human side of organizational agility", Industrial Management & Data Systems, Vol. 103 Iss: 6, pp.388 - 397
Keywords:	Agile production, Human resource development, Leadership, Organizations
Article type:	Research paper
DOI:	10.1108/02635570310479963 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Organizational agility may be considered the integration of organizational processes, characteristics, and members with advanced technology. Agility enhances the organization’s ability to provide high quality products and services and is, therefore, crucial to organizational competitiveness. Integrates the production/operations, general management, and sociotechnical views to develop a model of organizational agility. Briefly reviews the literature in these fields and offers a model of agility based on suppliers, organizational members, and customers united through information technology. It is proposed that these connections rest on a foundation of leadership, organization culture, and employee reward systems that create a relationship between people and technology. These relationships include involving people in decision making, creating process and product quality by offering enriched jobs, training in technology, and providing a reward system which reinforces agility-promoting efforts.