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Journal cover: International Journal of Agile Management Systems

International Journal of Agile Management Systems

ISSN: 1465-4652
Merged into: Integrated Manufacturing Systems

Online from: 1999

Subject Area: Operations and Logistics Management

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Designing a performance measurement system for a high technology virtual engineering team – a case study


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Title:Designing a performance measurement system for a high technology virtual engineering team – a case study
Author(s):Marla E. Hacker, (Oregon State University, Corvallis, Oregon, USA), Jonathan D. Lang, (Intel Corporation, Beaverton, Oregon, USA)
Citation:Marla E. Hacker, Jonathan D. Lang, (2000) "Designing a performance measurement system for a high technology virtual engineering team – a case study", International Journal of Agile Management Systems, Vol. 2 Iss: 3, pp.225 - 232
Keywords:Performance improvement, Performance measurement, Project management, Technology
Article type:Case study
DOI:10.1108/14654650010356130 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Discusses the process and issues involved in developing a performance measurement system for a virtual engineering team working within a high technology environment. This team consists of members from many different sites across the world with a unique role in maintaining standardized manufacturing processes at the lowest possible cost. As a result, they faced many challenges including communication barriers, culture differences, as well as different reporting structures within each individual site. To help address these issues, a performance measurement system was developed to focus the team on the key actions affecting performance instead of the issues getting in the way. A measurement system was developed that linked the team’s objectives to its mission and identified the critical actions associated with each objective.



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