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Home > International Journal of Retail & Distribution Management > Volume 30 issue 11 > Lessons learned from the world’s best retailers
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Online from: 1973
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Lessons learned from the world’s best retailers
| Title: | Lessons learned from the world’s best retailers |
|---|---|
| Author(s): | Stephen J. Arnold, (Stephen J. Arnold is a Professor at the School of Business, Queen’s University, Kingston, Ontario, Canada.) |
| Citation: | Stephen J. Arnold, (2002) "Lessons learned from the world’s best retailers", International Journal of Retail & Distribution Management, Vol. 30 Iss: 11, pp.562 - 570 |
| Keywords: | Innovation, Organizational culture, Organizations, Retailing |
| Article type: | Case study |
| DOI: | 10.1108/09590550210449412 (Permanent URL) |
| Publisher: | MCB UP Ltd |
| Abstract: | The world’s best retailers – Ahold, Benetton, Carrefour, Home Depot, IKEA and Wal-Mart – reflect several common characteristics: inspirational leadership, a motivational organisational culture, innovativeness, adaptability and consumer and community relevant behaviours. |
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