Supply chain complexity and delivery performance: an international exploratory study

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Supply Chain Management: An International Journal

ISSN: 1359-8546

Online from: 1996

Subject Area: Operations and Logistics Management

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Document Information:
Title:	Supply chain complexity and delivery performance: an international exploratory study
Author(s):	Michael Milgate, (Michael Milgate is a Lecturer in the Department of Business, Macquarie University, New South Wales, Australia.)
Citation:	Michael Milgate, (2001) "Supply chain complexity and delivery performance: an international exploratory study", Supply Chain Management: An International Journal, Vol. 6 Iss: 3, pp.106 - 118
Keywords:	Organization, Performance, Supply chain
Article type:	Research paper
DOI:	10.1108/13598540110399110 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	As just-in-time delivery has become increasingly commonplace and customer demands continue to tighten, the importance of fast, reliable delivery performance cannot be overstated. This is particularly true for organisations competing internationally, where the complexity of the supply chain must be managed within a global network. A conceptual model is presented that identifies three basic dimensions of this complexity. Results support the linkage of uncertainty with performance, however, no evidence was found that increased technological intricacy or more complicated organisational systems hamper delivery performance. Managers appear to have adopted mechanisms to accommodate these last two dimensions of complexity.