Performance indicators in Bromley – purpose and practice

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Library Management

ISSN: 0143-5124
Incorporates: Librarian Career Development

Online from: 1979

Subject Area: Library and Information Studies

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Document Information:
Title:	Performance indicators in Bromley – purpose and practice
Author(s):	Ruth Alston, (Principal Assistant Librarian at Essex Libraries, Essex, UK.)
Citation:	Ruth Alston, (1995) "Performance indicators in Bromley – purpose and practice", Library Management, Vol. 16 Iss: 1, pp.18 - 28
Keywords:	Libraries, Performance indicators
Article type:	Research paper
DOI:	10.1108/01435129510076196 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Describes the establishment of a practical set of performance indicators for Bromley libraries. Analyses what the set was intended to achieve, how the indicators were chosen and what the selection criteria were. Covers the production criteria of how and when the indicators were to be made available and describes the set of indicators that was chosen. Finally, considers what was learned from the project and how the indicators are used in practice. Concludes that the main values of the indicators are as a practical management tool, as a means of pre-empting problems, and as a platform for further informed questions; the main test of a good set of indicators is their fitness for purpose in pointing to whether the service is making a good job of delivering its own chosen objectives.