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Journal cover: International Journal of Contemporary Hospitality Management

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Online from: 1989

Subject Area: Tourism and Hospitality

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The Education and Training Needs of the Hotel Financial Controller


Document Information:
Title:The Education and Training Needs of the Hotel Financial Controller
Author(s):Cathy Burgess, (Accounting for the Hospitality Industry, School of Hotel and Catering Management, Oxford Brookes University, Oxford, UK.)
Citation:Cathy Burgess, (1994) "The Education and Training Needs of the Hotel Financial Controller", International Journal of Contemporary Hospitality Management, Vol. 6 Iss: 5, pp.09 - 13
Keywords:Education, Financial control, Hotel and catering, Hotels, Management development, Questionnaires, Training, Trends
Article type:Literature review
DOI:10.1108/09596119410065905 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:The hotel controller's role has changed substantially over recent years, largely as a result of the economic recession, for which new skills and knowledge are required. Focuses on the lack of education and training for those currently in employment within the industry: current industry attitudes (as an effect of the recession) towards education; and training emphasizing expenditure on statutory items rather than on management development. Identifies a gulf between controllers and their head office superiors. Controllers indicated that their stated needs for training and education were not being met, whereas their superiors considered that the onus was on the controllers to be proactive in their own self-development.



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