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Journal cover: International Journal of Contemporary Hospitality Management

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Online from: 1989

Subject Area: Tourism and Hospitality

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Selecting hotel staff: why best practice does not always work


Document Information:
Title:Selecting hotel staff: why best practice does not always work
Author(s):Cliff Lockyer, (Research Fellow at the Fraser of Allander Institute, University of Strathclyde, Glasgow, UK.), Dora Scholarios, (Reader in the Department of Human Resource Management, University of Strathclyde, Glasgow, UK.)
Citation:Cliff Lockyer, Dora Scholarios, (2004) "Selecting hotel staff: why best practice does not always work", International Journal of Contemporary Hospitality Management, Vol. 16 Iss: 2, pp.125 - 135
Keywords:Employee selection, Hotels, Human resource management, Recruitment, Scotland, Social processes
Article type:General review
DOI:10.1108/09596110410520016 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:This paper considers the nature of “best practice” recruitment and selection in the hotel sector. Data from a sample of Scottish hotels indicate a reliance on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references, application forms and panel interviews, are evident, but, here too, these methods seem inadequate for dealing with recruitment and quality problems, especially in meeting temporary staffing needs. Case study evidence contrasts two alternative strategies: a successful holistic strategy based on management of social processes important for selection, and a more conventional bureaucratic strategy. Each strategy depends on a complex interrelationship between business and labour market considerations, the ownership and management structure of the hotel, and the tenure and experience of those responsible for selection. This evidence indicates that, for the hotel industry, the holistic strategy is an alternative to conventional notions



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