An institutional perspective of non-financial management accounting measures: a review of the financial services industry

doi:10.1108/02686900210447524

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Managerial Auditing Journal

ISSN: 0268-6902

Online from: 1986

Subject Area: Accounting and Finance

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An institutional perspective of non-financial management accounting measures: a review of the financial services industry

Document Information:
Title:	An institutional perspective of non-financial management accounting measures: a review of the financial services industry
Author(s):	Md. Mostaque Hussain, (Department of Accounting, College of Commerce and Economics, Sultan Qaboos University, Muscat, Oman), A. Gunasekaran, (Department of Management, University of Massachusetts, North Dartmouth, Massachusetts, USA)
Citation:	Md. Mostaque Hussain, A. Gunasekaran, (2002) "An institutional perspective of non-financial management accounting measures: a review of the financial services industry", Managerial Auditing Journal, Vol. 17 Iss: 9, pp.518 - 536
Keywords:	Banking, Financial services, Institutional analysis, Management accounting, Performance criteria, Performance measurement
Article type:	Literature review
DOI:	10.1108/02686900210447524 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	The inadequacies of conventional management accounting (MA) systems increase the need of up-to-date MA information. However, critical non-financial success factors are emerging in highly competitive technologically advanced business organisations, especially in the service sector with its increasing contribution to advanced economies and employment markets. As a result, the importance of the role of MA in measuring emerging non-financial performance (NFP) is increasing in services, but comparatively little is known about non-financial MA measures in services, and almost nothing in banks/financial institutions (BFI). This study attempts to review/investigate the practice of MA in NFP measurement of BFIs within the context of “new institutional sociology” theory and, consequently, to modify theory for further research that fits the dynamic nature of NFP in the financial services industry.