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Journal cover: Journal of Workplace Learning

Journal of Workplace Learning

ISSN: 1366-5626
Previously published as: Employee Counselling Today

Online from: 1997

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How to measure an organization’s learning ability: the facilitating factors - part II


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Title:How to measure an organization’s learning ability: the facilitating factors - part II
Author(s):Steven H. Appelbaum, (Professor of Management, Faculty of Commerce and Administration, Concordia University, Montreal, Quebec, Canada), Walter Reichart, (Program Manager, SPAR Aerospace, Montreal, Quebec, Canada)
Citation:Steven H. Appelbaum, Walter Reichart, (1998) "How to measure an organization’s learning ability: the facilitating factors - part II", Journal of Workplace Learning, Vol. 10 Iss: 1, pp.15 - 28
Keywords:Cognitive mapping, Facilitators, Learning, Learning styles, Models
Article type:Conceptual Paper
DOI:10.1108/13665629810370012 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:The objective of this article is to gain an understanding of what are the key characteristics of learning organizations, how they develop, how to measure organizational learning, and where does one start if a learning organization is to be created. This article views the organization as a learning system and focuses on three key characteristics of a learning organization. They are the learning process, the learning orientation, and the facilitating factors within the organization. The interrelationship as well as the details of these topics are described in detail. The purpose here is to understand how an organization learns, what it does well, what it does poorly, and where should it be improved. To do this, the major focus will be placed upon the facilitating factors, process, and conclusion. For an organization to become a learning organization it is critical that both a measurement methodology and communications medium be formalized. The communications medium proposed here will be an organizational learning model, and the measurement technique will be a survey instrument described within learning orientations. This article will develop a model against which a desired state can be defined for an organization within a specific industry and a survey instrument which examines actual behaviours displayed in the organization.



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