Login
Welcome:
Guest
Guest
Search for:
Browse:
Product Information:
Resources:
Home > Learning Organization, The > Volume 4 issue 2 > The nature of data, information and knowledge exchanges in business processes: implications for process improvement and organizational learning
Learning Organization, The
ISSN: 0969-6474
Online from: 1994
Subject Area: Organization Studies
Content: Latest Issue | 
Latest Issue RSS | Previous Issues
Options: To add Favourites and Table of Contents Alerts please take a Emerald profile
The nature of data, information and knowledge exchanges in business processes: implications for process improvement and organizational learning
| Title: | The nature of data, information and knowledge exchanges in business processes: implications for process improvement and organizational learning |
|---|---|
| Author(s): | Nereu F. Kock, (Computer and Information Sciences Department, Temple University, Philadelphia, USA), Robert J. McQueen, (Department of Management Systems, University of Waikato, Hamilton, New Zealand), James L. Corner, (Department of Management Systems, University of Waikato, Hamilton, New Zealand) |
| Citation: | Nereu F. Kock, Robert J. McQueen, James L. Corner, (1997) "The nature of data, information and knowledge exchanges in business processes: implications for process improvement and organizational learning", Learning Organization, The, Vol. 4 Iss: 2, pp.70 - 80 |
| Keywords: | Action research, BPR, Brazil, New Zealand, Organizational learning |
| Article type: | Research paper |
| DOI: | 10.1108/09696479710160915 (Permanent URL) |
| Publisher: | MCB UP Ltd |
| Abstract: | Suggests that a number of assumptions in the past have been made about how business process improvement, re-engineering and organizational learning should take place in organizations. Points out that, although a number of these assumptions have been framed on theoretical models, few have been based on the empirical analysis of the nature of actual business processes. Tries to fill this gap with an analysis of data, information and knowledge exchanges in 22 business processes from three organizations. Points to a number of characteristics that appear to be contradictory to some current organizational practices, and that can be helpful to inform future developments in the fields of business process improvement, re-engineering and organizational learning. Two relevant characteristics are a much higher proportion of data over material exchanges in business processes, and a higher proportion of knowledge exchanges in improvement over core and support processes. |
Fulltext Options:
Purchase
Downloadable; Printable; Owned
HTML, PDF (69kb)
To purchase this item please login or register.
Recommend to your librarian
Complete and print this form to request this document from your librarian
..
|
|
