GSS and action research in the Hong Kong police

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Information Technology & People

ISSN: 0959-3845

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Subject Area: Information and Knowledge Management

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Document Information:
Title:	GSS and action research in the Hong Kong police
Author(s):	Robert Davison, (Department of Information Systems, City University of Hong Kong, Hong Kong)
Citation:	Robert Davison, (2001) "GSS and action research in the Hong Kong police", Information Technology & People, Vol. 14 Iss: 1, pp.60 - 77
Keywords:	Action research, Facilitators, Group working, Learning, Learning styles, Police
Article type:	Case study
DOI:	10.1108/09593840110694984 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Group support systems (GSS), designed primarily for meeting support, are being increasingly used for learning activities. In this paper action research is applied to explore how a GSS can enrich the training of police officers. A series of five sessions conducted over the course of five months provided substantial data that informed the research methodology, the learning experience of the officers and the relative value of GSS. The use of an AR philosophy enabled the facilitation of the sessions to be tailored so as to meet the on-going needs of the officers in a precise and focused manner, with the result that their learning effectiveness increased as the sessions proceeded. A candid evaluation of both GSS and AR, as experienced in this context, is offered, while the issue of rigor in AR is examined.