A two-stage process for eliciting and prioritising critical knowledge

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Journal of Knowledge Management

ISSN: 1367-3270

Online from: 1997

Subject Area: Information and Knowledge Management

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Document Information:
Title:	A two-stage process for eliciting and prioritising critical knowledge
Author(s):	Kenneth J. Preiss, (Kenneth J. Preiss is a Lecturer at the Faculty of Business, University of Technology, Sydney, Australia.)
Citation:	Kenneth J. Preiss, (2000) "A two-stage process for eliciting and prioritising critical knowledge", Journal of Knowledge Management, Vol. 4 Iss: 4, pp.328 - 336
Keywords:	Knowledge creation, Knowledge economy, Performance criteria
Article type:	Research paper
DOI:	10.1108/13673270010379885 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	An overview of knowledge elicitation, representation and prioritisation of key performance indicators (CSFs) necessary for success in direct selling in a dynamic market on a woman-to-woman basis is presented. The CSFs were elicited using the Repertory Grid (RepGrid) method. The RepGrid method allows for construct elicitation and the exploration of constructing indices, such as, frame differentiation, frame complexity, frame integration and construct centrality. The CSF constructs are then prioritised using the Analytic Hierarchic Process. The proposed two-stage methodology offers the benefit of eliciting individual mental constructs about critical knowledge, the representation of those constructs in a meaningful form, and the representation of repositories of knowledge of multiple entities across and within organisations.