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Journal cover: Industrial and Commercial Training

Industrial and Commercial Training

ISSN: 0019-7858

Online from: 1969

Subject Area: Learning and Development

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Using collaboration tools to improve training

Document Information:
Title:Using collaboration tools to improve training
Author(s):Jerona Noonan, (Sales Director at Genesys Conferencing, Croydon, UK.)
Citation:Jerona Noonan, (2008) "Using collaboration tools to improve training", Industrial and Commercial Training, Vol. 40 Iss: 1, pp.51 - 53
Keywords:Conferencing, Training
Article type:Viewpoint
DOI:10.1108/00197850810841657 (Permanent URL)
Publisher:Emerald Group Publishing Limited

PurposeThe purpose of the paper is to examine how collaboration services can benefit the training process, to the benefit of both the individual and broader organisation. In the past, conferencing tools were viewed almost exclusively in terms of the financial benefits they delivered to the business, yet increasingly businesses recognise their value in enabling staff, irrespective of their location, to access the company's invaluable knowledge base.

Design/methodology/approachThe paper explores how sophisticated online collaboration solutions complement face-to-face training and follow-up coaching and support by replicating much of its physical functionality and two-way communication capability.

FindingsIn achieving this, it shows how collaboration has moved on from its traditional focus on one-to-many to providing one-to-one unified communication through the use of tools such as chat and feedback mechanisms including e-quizzes, votes and surveys. Availability is one thing, usage is another however and here, if they are to encourage maximum participation and usage in a training context, such tools must be easy to deploy, easy to use and offer ubiquitous access.

Originality/valueThe value of this approach is to show how, from a training perspective, the latest collaboration services offer a uniquely broad and cost-effective mechanism in getting beyond traditional geographical, cultural and technological barriers to share work-related skills, techniques and product knowledge.

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