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Journal cover: Journal of Documentation

Journal of Documentation

ISSN: 0022-0418

Online from: 1945

Subject Area: Library and Information Studies

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A conceptual framework for the holistic measurement and cumulative evaluation of library services


Document Information:
Title:A conceptual framework for the holistic measurement and cumulative evaluation of library services
Author(s):Scott Nicholson, (School of Information Studies, Syracuse University, Syracuse, New York, USA)
Citation:Scott Nicholson, (2004) "A conceptual framework for the holistic measurement and cumulative evaluation of library services", Journal of Documentation, Vol. 60 Iss: 2, pp.164 - 182
Keywords:Libraries, Library systems, Systems theory, User studies
Article type:Technical paper
DOI:10.1108/00220410410522043 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:This conceptual piece presents a framework to aid libraries in gaining a more thorough and holistic understanding of their users and services. Through a presentation of the history of library evaluation, a multidimensional matrix of measures is developed that demonstrates the relationship between the topics and perspectives of measurement. These measurements are then combined through evaluation criteria, and then different participants in the library system view those criteria for decision making. By implementing this framework for holistic measurement and cumulative evaluation, library evaluators can gain a more holistic knowledge of the library system and library administrators can be better informed for their decision-making processes.



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