Online from: 1927
Subject Area: Library and Information Studies
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|Title:||Telling a true story or making it up: Discourse on the effectiveness of the bookshop model for public libraries|
|Author(s):||David McMenemy, (Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK)|
|Citation:||David McMenemy, (2009) "Telling a true story or making it up: Discourse on the effectiveness of the bookshop model for public libraries", Library Review, Vol. 58 Iss: 1, pp.5 - 9|
|Keywords:||Customer service management, Public libraries, Public sector|
|DOI:||10.1108/00242530910928889 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to examine the often cited example of the book retailer, and other commercial imperatives, as adequate models for implementation in the public library.
Design/methodology/approach – The paper provides a critical reflection on some of the pertinent issues.
Findings – The paper finds that we should consider models in their entirety and not on the basis of superficial improvements to layout and design. The adoption of a commercial model within the public realm poses as many dangers as it does advantages.
Practical implication – The paper should be of interest to anyone working in public libraries, or those considering some of the issues related to the commercialisation of the public sector, especially public libraries.
Originality/value – The paper offers an original thought piece on the influence of the private sector on the public library service in the UK, and the potential this has to alter the ethos of the service.
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