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Journal cover: Work Study

Work Study

ISSN: 0043-8022
Currently published as: International Journal of Productivity and Performance Management

Online from: 1952

Subject Area: Performance Management and Measurement

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Total quality management programs: a framework proposal


Document Information:
Title:Total quality management programs: a framework proposal
Author(s):Roberto Antonio Martins, (Roberto Antonio Martins is Associate Professor in the Department of Production Engineering at the Federal University of Sao Carlos, Brazil.), Jose Carlos de Toledo, (Jose Carlos de Toledo is Associate Professor in the Department of Production Engineering at the Federal University of Sao Carlos, Brazil.)
Citation:Roberto Antonio Martins, Jose Carlos de Toledo, (2000) "Total quality management programs: a framework proposal", Work Study, Vol. 49 Iss: 4, pp.145 - 151
Keywords:Continuous improvement, Kaizen, Planning, Total quality management
Article type:Research paper
DOI:10.1108/00438020010330466 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:The paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information (such as a market diagnosis and the organization’s strategic plans) which are filtered through the methodologies and techniques of quality management to deliver a time phased plan consisting of the main actions required to implement total quality management in either a manufacturing or service company.



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