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Journal cover: Work Study

Work Study

ISSN: 0043-8022
Currently published as: International Journal of Productivity and Performance Management

Online from: 1952

Subject Area: Performance Management and Measurement

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A process modelling approach at Xerox of Brazil

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Title:A process modelling approach at Xerox of Brazil
Author(s):T.R. Belmiro, (T.R. Belmiro is Visiting Researcher, Industrial Engineering Area, Engineering School of São Carlos/USP, University of São Paulo, Brazil.), A.A.D. Pina, (A.A.D. Pina is Industrial Productivity and Program Manager, Xerox do Brasil Ltda., Brazil.)
Citation:T.R. Belmiro, A.A.D. Pina, (2001) "A process modelling approach at Xerox of Brazil", Work Study, Vol. 50 Iss: 7, pp.269 - 275
Keywords:Business process analysis, Change management, Modelling
Article type:Research paper
DOI:10.1108/00438020110409206 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Notes that, in order to remain competitive, manufacturing industries seek to eliminate inefficiency and speed innovation, perhaps by joining together traditionally distinct functions (the internal “micro companies”) in order to build up an enterprise resource planning (ERP) project. This process of integrating, and then possible automating, business processes has resulted in a need for improved business process modelling techniques and tools. This article explains the importance of first establishing clear guidelines for, and parameters of, any improvement exercise in the organisation. This may involve the creation of a model that accurately describes the existing business processes, exposing the opportunities for improvement. Based on a real-world model, developed at Xerox of Brazil (Resende Plant), demonstrates the difficulties and the gains throughout the modelling process. Concludes that modelling can assist understanding and engagement within the company as part of a change programme.

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