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Journal cover: Reference Services Review

Reference Services Review

ISSN: 0090-7324

Online from: 1973

Subject Area: Library and Information Studies

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Table of contents:
Volume 30 issue 3

Published: 2002, Start page: p181

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Articles
Article Id: Article Information:
861692 The importance of assessment
Ilene F. Rockman (pp. 181 - 182)
Keywords: Assessment, Improvement, Libraries, Quality, Students
Article type: Viewpoint
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861693 Instant messaging reference: users’ evaluation of library chat
Margie Ruppel, Jody Condit Fagan (pp. 183 - 197)
Keywords: Academic libraries, Evaluation, Internet, Library users, Reference libraries
Article type: Research paper
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861694 The development and evolution of a university-based online library instruction course
Paul S. Hoffman (pp. 198 - 211)
Keywords: Academic libraries, Education, Instructions, Internet, Library services
Article type: Case study
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861695 Revolution or evolution: reference planning in ARL libraries
Rebecca Jackson (pp. 212 - 228)
Keywords: Academic libraries, Instructions, Planning, Reference libraries, Re-organization, Strategy
Article type: Research paper
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861696 Blurring services and resources: Boston College’s implementation of MetaLib and SFX
Bob Gerrity, Theresa Lyman, Ed Tallent (pp. 229 - 241)
Keywords: Academic libraries, Information resources management, Innovation, Library services, Systems design, Technology
Article type: Case study
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861697 Delving deeper into evaluation: exploring cognitive authority on the Internet
John W. Fritch, Robert L. Cromwell (pp. 242 - 254)
Keywords: Authority, Cognition, Evaluation, Information, Internet, Literacy
Article type: Technical paper
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