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Home > International Journal of Operations & Production Management > Table of contents:Volume 28 issue 9
International Journal of Operations & Production Management
ISSN: 0144-3577
Online from: 1980
Subject Area: Operations and Logistics Management
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Table of contents:
Volume 28 issue 9
Published: 2008, Start page: p804Icon key: 
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| 1740155 | The human element in airline service quality: contact personnel and the customer Sunil Babbar, Xenophon Koufteros (pp. 804 - 830) Keywords: Airlines, Customer relations, Customer satisfaction, Customer services quality, Interpersonal skills, United States of America Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (151kb) ] | Reprints & permissions |
| 1740156 | E-procurement in the United Nations: influences, issues and impact Helen Walker, Christine Harland (pp. 831 - 857) Keywords: Electronic commerce, International organizations, Procurement Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (151kb) ] | Reprints & permissions |
| 1740157 | Manufacturing managers' perceptions of functional power in manufacturing organizations Karen Papke Shields, Manoj K. Malhotra (pp. 858 - 874) Keywords: Cross-functional integration, Operations and production management, Strategic manufacturing, United States of America Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (122kb) ] | Reprints & permissions |
| 1740158 | The climate for co-operation: buyer-supplier beliefs and behavior David A. Johnston, Mehmet Murat Kristal (pp. 875 - 898) Keywords: Buyer-seller relationships, Channel relationships, Cooperative marketing Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (130kb) ] | Reprints & permissions |
| 1740159 | Supplier dependence: impact on supplier's participation and performance Amelia S. Carr, Hale Kaynak, Janet L. Hartley, Anthony Ross (pp. 899 - 916) Keywords: Channel relationships, Manufacturing industries, Supplier relations, Supply chain management, United States of America Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (111kb) ] | Reprints & permissions |
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