Online from: 1982
Subject Area: Human Resource Management
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|Title:||Coaching executive teams to reach better decisions|
|Author(s):||Shlomo Ben-Hur, (IMD, Lausanne, Switzerland), Nikolas Kinley, (Barclays Global Retail Bank, London, UK), Karsten Jonsen, (IMD, Lausanne, Switzerland)|
|Citation:||Shlomo Ben-Hur, Nikolas Kinley, Karsten Jonsen, (2012) "Coaching executive teams to reach better decisions", Journal of Management Development, Vol. 31 Iss: 7, pp.711 - 723|
|Keywords:||Autonomous work groups, Coaching, Decision making, Leadership development, Team performance, Teams|
|Article type:||Conceptual paper|
|DOI:||10.1108/02621711211243908 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to present a systemic approach to understanding the challenges facing executive teams in making good decisions and propose a simple framework for addressing these challenges.
Design/methodology/approach – Having identified Groupthink as a useful framework for understanding the challenges facing decision-making groups, the paper reviews research into potential solutions and leverages case studies to propose a new model for tackling the challenges inherent in decision making.
Findings – The suggested model incorporates previously proposed process- and insight-based solutions and adds a broader focus on information flow and how decision-making behaviour is influenced and informed by the context in which it occurs.
Practical implications – The paper emphasises the role of a trusted, expert coach in implementing the proposed solutions and describes how coaches can leverage an understanding of the systemic nature of decision-making behaviour to improve decision-making ability in both teams and individuals.
Research limitations/implications – Areas for future research are identified and potential limitations to the model are discussed, in particular the impact of geographical and organisational cultural issues.
Originality/value – The paper questions the predominantly individual-based approach to tackling the challenges of decision making and highlights additional interpersonal processes that can both cause and be the source of solutions to Groupthink.