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Journal cover: Facilities


ISSN: 0263-2772

Online from: 1983

Subject Area: Built Environment

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Using end-user surveys to enhance facilities design and management

Document Information:
Title:Using end-user surveys to enhance facilities design and management
Author(s):Paulette R. Hebert, (Oklahoma State University, Stillwater, Oklahoma, USA), Sylvia Chaney, (Oklahoma State University, Stillwater, Oklahoma, USA)
Citation:Paulette R. Hebert, Sylvia Chaney, (2012) "Using end-user surveys to enhance facilities design and management", Facilities, Vol. 30 Iss: 11/12, pp.458 - 471
Keywords:Library buildings, Library facilities, Lighting, Stakeholders, Survey, Sustainability, User studies
Article type:Case study
DOI:10.1108/02632771211252306 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Acknowledgements:The authors wish to acknowledge contributions of the following from the Oklahoma State University Edmon Low Library towards the current study: Sheila Grant Johnson, Dean of Libraries and Clerico Family Chair for Library Excellence for initiation and ongoing support of the study; Jennifer Paustenbaugh, PhD, Associate Dean of Libraries for Planning and Assessment, for review and suggestions regarding the survey instrument; and John DeGeorge, Coordinator of Security, for logistical and technical assistance at the existing facility during the course of the study. The authors also acknowledge the support of Oklahoma State University's Architectural and Engineering Services, including Marneth Weaver, Interior Designer for the Edmon Low Library renovation, and Mary Underwood, undergraduate interior design intern, for computer renderings. Additionally, the efforts of Mallorie Mussared, Oklahoma State University graduate student in the Department of Design, Housing and Merchandising towards the coding and analysis of the data is acknowledged.

Purpose – This study aims to focus on the use of a survey questionnaire to inform a sustainable lighting design modification of an existing university library on the campus of a large land-grant university in the Mid-Western USA and also aims to suggest that a similar methodology may be useful in other facilities' design applications.

Design/methodology/approach – A 40-item questionnaire was developed, which sought to evaluate the effect of the existing lighting design on end-users' perceptions and opinions at the university library and to gather general opinions regarding sustainability from library end-users. The self-administered survey asked respondents how much they agreed or disagreed (on a five-point, Likert-type scale) with a set of statements about sustainability, their use of the library, and their understanding of and reaction to its existing illumination.

Findings – A total of 183 respondents completed and returned questionnaires, the majority of whom indicated that they were undergraduate students enrolled at the university. The survey results indicate that the respondents were aware of sustainability and sustainable lighting; that they were dissatisfied with the library's existing lighting; and that they suggested that these issues be addressed by the university to reduce the library's environmental footprint.

Research limitations/implications – The study fills a gap in the literature since it documents the application of citizen participation theory to solicit input from stakeholders in an institutional setting to influence facility design. However, the research is limited by the fact that the sample comprised mostly of female undergraduate students.

Originality/value – End-users influenced the design development of a university library's lighting renovation. This renovation is ultimately anticipated to lower the energy consumed to illuminate the facility, to increase the end-users' perceptions of the facility's sustainability, to meet new university guidelines, and to reduce the facility's environmental impact. There are potential applications for the procedures described herein for other facilities in the integration of stakeholders in renovation projects.

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