Online from: 1970
Subject Area: Information and Knowledge Management
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|Title:||Corporate performance of ICT-enabled business process re-engineering|
|Author(s):||Ya-Ching Lee, (Institute of Communications Management, National Sun Yat-sen University, Kaohsiung, Taiwan), Pin-Yu Chu, (Department of Public Administration, National Chengchi University, Taipei, Taiwan), Hsien-Lee Tseng, (Institute of Public Affairs Management, National Sun Yat-sen University, Kaohsiung, Taiwan)|
|Citation:||Ya-Ching Lee, Pin-Yu Chu, Hsien-Lee Tseng, (2011) "Corporate performance of ICT-enabled business process re-engineering", Industrial Management & Data Systems, Vol. 111 Iss: 5, pp.735 - 754|
|Keywords:||Balanced scorecard, Business process re-engineering, Communications technologies, Information technology|
|Article type:||Research paper|
|DOI:||10.1108/02635571111137287 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
|Acknowledgements:||This paper has been presented at the 2nd International Conference on Advanced Computer Theory and Engineering (ICACTE 2009), Cairo, Egypt, 25-27 September and revised.|
Purpose – The purpose of this paper is to evaluate information and communications technology (ICT) adoption and its impact on business changes and performance.
Design/methodology/approach – This paper provides a model interconnecting ICT adoption, ICT-enabled business process re-engineering (BPR), and performance in terms of external and internal organizational motivations with a balanced scorecard approach. The framework is tested using survey data from a sample of 377 chief information officers and senior information system managers.
Findings – The results indicate that environment capacity fit and a dynamic environment positively affect technology adoption, which in turn directly triggers business processes changes, organizational learning and growth, while indirectly affecting improvement of customer satisfaction and financial performance.
Research limitations/implications – This study is limited by its sample size due to the complexity of the questionnaire.
Originality/value – This paper provides empirical evidence to examine how intra- and extra-organizational factors influence ICP adoption, how ICT shapes BPR, and business performance from a dynamic resources-based view. These findings will be valuable in understanding various motivations of ICT adoption, and predicting outcome of business performance stemming from ICT-enabled BPR.
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