An output approach to property portfolio performance measurement

Ilfryn Price; Elizabeth Clark

doi:10.1108/02637470910932647

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An output approach to property portfolio performance measurement

Document Information:
Title:	An output approach to property portfolio performance measurement
Author(s):	Ilfryn Price, (Facilities Management Graduate Centre, Sheffield Hallam University, Sheffield, UK), Elizabeth Clark, (Facilities Management Graduate Centre, Sheffield Hallam University, Sheffield, UK)
Citation:	Ilfryn Price, Elizabeth Clark, (2009) "An output approach to property portfolio performance measurement", Property Management, Vol. 27 Iss: 1, pp.6 - 15
Keywords:	Benchmarking, Customer satisfaction, Input/output analysis, Performance measures
Article type:	Research paper
DOI:	10.1108/02637470910932647 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Acknowledgements:	The project was sponsored over a period of five years by the authors' centre's Government Network. The authors would like to thank Dr James Pinder for useful discussions in formulating the ideas presented.
Abstract:	Purpose – The purpose of this paper is to demonstrate the analysis of portfolios of office properties using measures of business outputs, namely occupation efficiency and staff satisfaction. Design/methodology/approach – Satisfaction is measured using a proprietary online survey instrument that has proved highly reliable and repeatable in three separate trials. The data on 192 buildings are analysed using data envelopment analysis. Findings – Instant and significant differences are revealed between clusters of buildings and individual properties. The approach reveals inefficiencies that are concealed by more conventional cost-based metrics. Practical implications – The study has proven to be of use in gaining organisational commitment to strategic property improvements. Originality/value – The authors are not aware of this approach having been applied elsewhere in either research or application.