Online from: 1983
Subject Area: Built Environment
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|Title:||An output approach to property portfolio performance measurement|
|Author(s):||Ilfryn Price, (Facilities Management Graduate Centre, Sheffield Hallam University, Sheffield, UK), Elizabeth Clark, (Facilities Management Graduate Centre, Sheffield Hallam University, Sheffield, UK)|
|Citation:||Ilfryn Price, Elizabeth Clark, (2009) "An output approach to property portfolio performance measurement", Property Management, Vol. 27 Iss: 1, pp.6 - 15|
|Keywords:||Benchmarking, Customer satisfaction, Input/output analysis, Performance measures|
|Article type:||Research paper|
|DOI:||10.1108/02637470910932647 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
|Acknowledgements:||The project was sponsored over a period of five years by the authors' centre's Government Network. The authors would like to thank Dr James Pinder for useful discussions in formulating the ideas presented.|
Purpose – The purpose of this paper is to demonstrate the analysis of portfolios of office properties using measures of business outputs, namely occupation efficiency and staff satisfaction.
Design/methodology/approach – Satisfaction is measured using a proprietary online survey instrument that has proved highly reliable and repeatable in three separate trials. The data on 192 buildings are analysed using data envelopment analysis.
Findings – Instant and significant differences are revealed between clusters of buildings and individual properties. The approach reveals inefficiencies that are concealed by more conventional cost-based metrics.
Practical implications – The study has proven to be of use in gaining organisational commitment to strategic property improvements.
Originality/value – The authors are not aware of this approach having been applied elsewhere in either research or application.
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