Borrow Direct: a decade of a sustained quality book-lending service

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Interlending & Document Supply

ISSN: 0264-1615

Online from: 1973

Subject Area: Library and Information Studies

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Document Information:
Title:	Borrow Direct: a decade of a sustained quality book-lending service
Author(s):	Danuta A. Nitecki, (Yale University Library, Sterling Memorial Library, New Haven, Connecticut, USA), Carol Jones, (Yale University Library, Sterling Memorial Library, New Haven, Connecticut, USA), Jeffrey Barnett, (Yale University Library, Sterling Memorial Library, New Haven, Connecticut, USA)
Citation:	Danuta A. Nitecki, Carol Jones, Jeffrey Barnett, (2009) "Borrow Direct: a decade of a sustained quality book-lending service", Interlending & Document Supply, Vol. 37 Iss: 4, pp.192 - 198
Keywords:	Books, Interlending, Lending services, United States of America
Article type:	Case study
DOI:	10.1108/02641610911006283 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Abstract:	Purpose – This paper aims to describe the development and operation of an unmediated book-lending service between seven academic libraries in the USA. Design/methodology/approach – The approach is descriptive and analytical. Findings – It was found that, after a decade of operations, Borrow Direct continues to be a successful service. Originality/value – The paper offers insights that may be of value to other groups exploring ways to lower costs, improve service quality, and respond to continuing demand for books not available locally.