Incorporates: Asian Libraries
Online from: 1898
Subject Area: Library and Information Studies
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|Title:||We got the building … now what?|
|Author(s):||Glenda Harada, (Henry Madden Library, California State University, Fresno, California, USA), Donna Taylor, (Henry Madden Library, California State University, Fresno, California, USA), Aaron Collier, (Henry Madden Library, California State University, Fresno, California, USA)|
|Citation:||Glenda Harada, Donna Taylor, Aaron Collier, (2009) "We got the building … now what?", New Library World, Vol. 110 Iss: 1/2, pp.22 - 36|
|Keywords:||Academic libraries, Business planning, Information services, Library buildings, United States of America, Visual perception|
|Article type:||Case study|
|DOI:||10.1108/03074800910928568 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to describe the process by which a library task force investigated and recommended services, best practices and technology prior to moving into a vastly larger and more modern building than its previous facility.
Design/methodology/approach – A 12-member team was appointed to study a wide range of practices and services in libraries and other public institutions with similar missions and to issue a report on its findings and recommendations. The team included faculty, staff and students with backgrounds including public service, technology, human resources and space design.
Findings – The make-up of the team, as well as the methods of study, provided for a wide range of possible recommendations and had a significant impact on the final report. A link to the full report is provided (wiki).
Research limitations/implications – Other libraries, whether planning a new building or new services, may utilize a similar team research method to develop an action plan.
Originality/value – The paper describes one successful method of developing a strategic plan to enhance services to patrons and employee performance and satisfaction.
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