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Journal cover: Journal of Services Marketing

Journal of Services Marketing

ISSN: 0887-6045

Online from: 1987

Subject Area: Marketing

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Table of contents:
Volume 28 issue 3 - Latest Issue

Published: 2014

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Articles
Article Id: Article Information:
17108572 Icon: Earlycite.The Impact of Corporate Social Responsibility (CSR) Performance and Perceived Brand Quality on Customer Based Brand Preference
Matthew Tingchi Liu, Ipkin Anthony Wong, Guicheng Shi, Rongwei Chu, James L. Brock
Article type: Research paper
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17108512 Icon: Earlycite.The Moderating Roles of Organizational Justice on the Relationship between Emotional Exhaustion and Organizational Loyalty in Airline Services
Won-Moo Hur, Sang IL Park, Tae-Won Moon
Article type: Research paper
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17108510 Icon: Earlycite.Should all Service Firms Follow the Recessionary Advertising Prescription?
Astrid L Keel, Brian L. Bourdeau
Article type: Research paper
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17108722 Icon: Earlycite.INVESTIGATING BRAND EQUITY OF THIRD-PARTY SERVICE PROVIDERS
David Grant, Jouni Juntunen, Jari Juga, Mari Juntunen
Article type: Research paper
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17108514 Icon: Earlycite.The role of collective angst during and after a service failure
Amro A. Maher, Rana Sobh
Article type: Research paper
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17108542 Icon: Earlycite.EMOTIONAL ANTECEDENTS AND OUTCOMES OF SERVICE RECOVERY: AN EXPLORATORY STUDY IN THE LUXURY HOTEL INDUSTRY
Kristen Riscinto Kozub, Martin Anthony O'Neill, Adrian A Palmer
Article type: Research paper
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17108588 Icon: Earlycite.Problematic Customers and Customer Service Employee Retaliation
Ramana Kumar Madupalli, Amit Poddar
Article type: Research paper
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17108518 Icon: Earlycite.The impact of Corporate Social Responsibility (CSR) performance and perceived brand quality on customer based brand preference
Brian Beal
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17108548 Icon: Earlycite.The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Brian Beal
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17108535 Icon: Earlycite.Should all service firms follow the recessionary advertising prescription?
Brian Beal
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17108509 Icon: Earlycite.Investigating brand equity of third-party service providers
Brian Beal
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17108506 Icon: Earlycite.The role of collective angst during and after a service failure
Brian Beal
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17108519 Icon: Earlycite.Emotional antecedents and outcomes of service recovery: an exploratory study in the luxury hotel industry
Brian Beal
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17108558 Icon: Earlycite.Problematic customers and customer service employee retaliation
Brian Beal
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