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Home > Journal of Services Marketing > Table of contents:Volume 22 issue 4
Journal of Services Marketing
ISSN: 0887-6045
Online from: 1987
Subject Area: Marketing
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Table of contents:
Volume 22 issue 4
Published: 2008, Start page: p267Icon key: 
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| 1732810 | Singapore credit cardholders: ownership, usage patterns, and perceptions Lydia L. Gan, Ramin C. Maysami, Hian Chye Koh (pp. 267 - 279) Keywords: Credit cards, Debts, Decision trees, Private ownership, Singapore, User studies Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (459kb) ] | Reprints & permissions |
| 1732811 | Determinants of behavioral intentions in the mobile internet services market Pavlos A. Vlachos, Adam P. Vrechopoulos (pp. 280 - 291) Keywords: Consumer behaviour, Customer services quality, Internet, Mobile communication systems Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (460kb) ] | Reprints & permissions |
| 1732812 | Affect and the role of corporate customer expertise within legal services Tony Garry (pp. 292 - 302) Keywords: Affective psychology, Consumer behaviour, Customer satisfaction, Service delivery Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (129kb) ] | Reprints & permissions |
| 1732813 | The impact of experiential consumption cognitions and emotions on behavioral intentions J. Enrique Bigné, Anna S. Mattila, Luisa Andreu (pp. 303 - 315) Keywords: Affective psychology, Consumer behaviour, Customer loyalty, Customer satisfaction, Leisure activities Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (329kb) ] | Reprints & permissions |
| 1732814 | When something goes wrong and no one is around: non-internet self-service technology failure and recovery Lukas P. Forbes (pp. 316 - 327) Keywords: Critical incident technique, Internet, Self-service, Service failures Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (245kb) ] | Reprints & permissions |
| 1732815 | Tipping and its alternatives: business considerations and directions for research Michael Lynn, Glenn Withiam (pp. 328 - 336) Keywords: Employee attitudes, Incentives (psychology), Money, Recruitment Article type: Conceptual paper Please login | Abstract & purchase [ HTML & PDF (110kb) ] | Reprints & permissions |
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