Search
  Advanced Search
 
Journal search
Journal cover: Journal of Services Marketing

Journal of Services Marketing

ISSN: 0887-6045

Online from: 1987

Subject Area: Marketing

Content: Latest Issue | icon: RSS Latest Issue RSS | Previous Issues

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

Table of contents:
Volume 25 issue 1

Published: 2011, Start page: p4

Icon key:  Icon: Access. You have access to this item   Icon: Backfiles.  Backfiles   Icon: Earlycite.  Earlycite   Icon: Abstract.  Abstract only   
Details of your active accounts, and the resources you can access
Articles
Article Id: Article Information:
1906300 Eleven years of scholarly research in the Journal of Services Marketing
Deon Nel, Gené van Heerden, Anthony Chan, Mehdi Ghazisaeedi, Wade Halvorson, Peter Steyn (pp. 4 - 13)
Keywords: Customer services quality, Data analysis, Serials
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (101kb) ]  |  Reprints & permissions
1906301 Eleven years of scholarly research in the Journal of Services Marketing: Editor's response
Charles L. Martin (pp. 14 - 19)
Keywords: Customer services quality, Data analysis, Serials
Article type: Viewpoint
Please login  |  Abstract & purchase  [ HTML & PDF (83kb) ]  |  Reprints & permissions
1906302 Customer satisfaction and business performance: a firm-level analysis
Paul Williams, Earl Naumann (pp. 20 - 32)
Keywords: Customer loyalty, Customer satisfaction, Financial performance, Stakeholders, Stock markets
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (202kb) ]  |  Reprints & permissions
1906303 Beyond service attributes: do personal values matter?
Srinivas Durvasula, Steven Lysonski, A.D. Madhavi (pp. 33 - 46)
Keywords: Consumer behaviour, Customer loyalty, Customer satisfaction, Customer services quality, Higher education, Individual behaviour
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (345kb) ]  |  Reprints & permissions
1906304 B2B services branding in the logistics services industry
Adam J. Marquardt, Susan L. Golicic, Donna F. Davis (pp. 47 - 57)
Keywords: Brand management, Business-to-business marketing, Distribution management
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (168kb) ]  |  Reprints & permissions
1906305 Entering and developing a service network
Sheena Leek, Louise Canning (pp. 58 - 67)
Keywords: Business formation, Channel relationships, Entrepreneurs, Social networks
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (198kb) ]  |  Reprints & permissions
1906306 Determinants of core value behavior in service brands
Helge Thorbjørnsen, Magne Supphellen (pp. 68 - 76)
Keywords: Banking, Brands, Employees behaviour, Job satisfaction, Scandinavia
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (105kb) ]  |  Reprints & permissions

Note from the publisher

Article Id: Article Information:
1906307 A new company descriptor takes us into a new era
Rebecca Marsh
Icon: Access. Abstract  |  View HTML