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Home > International Journal of Health Care Quality Assurance > Table of contents:Volume 21 issue 1
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Online from: 1988
Subject Area: Health Care Management/Healthcare
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Table of contents:
Volume 21 issue 1
Published: 2008, Start page: p8Special Issue: Patient satisfaction structures, processes and outcomes
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
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| 1669227 | Gearing service quality into public and private hospitals in small islands: Empirical evidence from Cyprus Huseyin Arasli, Erdogan Haktan Ekiz, Salih Turan Katircioglu (pp. 8 - 23) Keywords: Customer services quality, Cyprus, Hospitals, Patients, Private hospitals, Public sector organizations Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (105kb) ] | Reprints & permissions |
| 1669228 | Measuring the three process segments of a customer's service experience for an out-patient surgery center Angela M. Wicks, Wynne W. Chin (pp. 24 - 38) Keywords: Customer services quality, Outpatients, Patients, Performance levels, United States of America Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (166kb) ] | Reprints & permissions |
| 1669229 | Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients Brian A. Costello, Thomas G. McLeod, G. Richard Locke III, Ross A. Dierkhising, Kenneth P. Offord, Robert C. Colligan (pp. 39 - 49) Keywords: Health services, Patients, Personality, United States of America Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (82kb) ] | Reprints & permissions |
| 1669230 | The role of understanding customer expectations in aged care Leib Leventhal (pp. 50 - 59) Keywords: Australia, Customer satisfaction, Elder care, Patients Article type: Case study Please login | Abstract & purchase [ HTML & PDF (102kb) ] | Reprints & permissions |
| 1669231 | Patient claims and complaints data for improving patient safety Pia Maria Jonsson, John Øvretveit (pp. 60 - 74) Keywords: Complaints, Measurement, Patients, Quality improvement, Safety, Sweden Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (129kb) ] | Reprints & permissions |
| 1669232 | Evaluating hospital service quality from a physician viewpoint Peter Hensen, Meinhard Schiller, Dieter Metze, Thomas Luger (pp. 75 - 86) Keywords: Customer services quality, Doctors, Germany, Hospitals, Questionnaires Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (156kb) ] | Reprints & permissions |
| 1669233 | The influence of service quality and patients' emotions on satisfaction Maria Helena Vinagre, José Neves (pp. 87 - 103) Keywords: Customer satisfaction, Portugal, Service levels Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (218kb) ] | Reprints & permissions |
| 1669234 | The relative importance of service dimensions in a healthcare setting Rooma Roshnee Ramsaran-Fowdar (pp. 104 - 124) Keywords: Health services, Mauritius, Private hospitals, Service levels Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (111kb) ] | Reprints & permissions |
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