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Home > International Journal of Health Care Quality Assurance > Table of contents:Volume 21 issue 5
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Online from: 1988
Subject Area: Health Care Management/Healthcare
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Table of contents:
Volume 21 issue 5
Published: 2008, Start page: p418Icon key: 
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| 1734929 | Stakeholder approach for evaluating organizational change projects Antti Peltokorpi, Antti Alho, Jaakko Kujala, Johanna Aitamurto, Petri Parvinen (pp. 418 - 434) Keywords: Finland, Operating theatres, Organizational change, Project management, Stakeholder analysis Article type: Conceptual paper Please login | Abstract & purchase [ HTML & PDF (153kb) ] | Reprints & permissions |
| 1734930 | Health care accreditation surveyor styles typology David Greenfield, Jeffrey Braithwaite, Marjorie Pawsey (pp. 435 - 443) Keywords: Assessment, Australia, Health services, Reliability management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (85kb) ] | Reprints & permissions |
| 1734931 | Eliminating US hospital medical errors Sameer Kumar, Marc Steinebach (pp. 444 - 471) Keywords: Cause and effect analysis, Medical care, Poka-yoke, Six sigma, United States of America Article type: Technical paper Please login | Abstract & purchase [ HTML & PDF (1083kb) ] | Reprints & permissions |
| 1734932 | Care programmes and integrated care pathways Tom C.M. Joosten, Inge M.B. Bongers, Ir Bert R. Meijboom (pp. 472 - 486) Keywords: Health services, Quality improvement, The Netherlands Article type: Viewpoint Please login | Abstract & purchase [ HTML & PDF (225kb) ] | Reprints & permissions |
| 1734933 | Dismissing the disgruntled: Swedish patient complaints management Alexandra Kent (pp. 487 - 494) Keywords: Complaints, Patients, Social anthropology, Sweden, Trust Article type: Viewpoint Please login | Abstract & purchase [ HTML & PDF (76kb) ] | Reprints & permissions |
| 1734934 | LQAS usefulness in an emergency department Susana Granado de la Orden, Cristina Rodríguez-Rieiro, Amaya Sánchez-Gómez, Ana Chacón García, Tomás Hernández-Fernández, Ángel Abad Revilla, Dolores Vigil Escribano, Paz Rodríguez Pérez (pp. 495 - 502) Keywords: Accident and emergency, Quality indicators, Sampling methods, Spain Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (66kb) ] | Reprints & permissions |
| 1734935 | The role of expectations in patients' hospital assessments: A Turkish university hospital example Coskun Bakar, H. Seval Akgün, A.F. Al Assaf (pp. 503 - 516) Keywords: Customer satisfaction, Hospitals, Patients, Perception, SERVQUAL, Turkey Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (92kb) ] | Reprints & permissions |
| 1734936 | Developing a Japanese hospital physician satisfaction scale Makiko Ozaki, Seiji Bito, Shinji Matsumura (pp. 517 - 528) Keywords: Hospitals, Japan, Job satisfaction, Psychometric tests Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (87kb) ] | Reprints & permissions |
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