BS 5750: The Message for Managers

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Document Information:
Title:	BS 5750: The Message for Managers
Author(s):	Paula O’Brien
Source:	Executive Development, Vol. 6 Iss: 4
Author(s):	Paula O’Brien
Keywords:	Employee attitudes, Implementation, ISO 9000, Managers, Quality
DOI:	10.1108/09533239310145570 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Quality has become an increasingly important issue. Describes a survey conducted within a training organization examining the implementation of a quality initiative BS 5750. Its implementation in the service sector is relatively new and therefore documented case studies remain sparse. Aims to reveal staff attitudes during the implementation process and examine what implications they have for managers and for future methods of implementation.