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Home > International Journal of Service Industry Management > Table of contents:Volume 14 issue 4
International Journal of Service Industry Management
ISSN: 0956-4233
Currently published as: Journal of Service Management
Online from: 1990
Subject Area: Industry and Public Sector Management
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Table of contents:
Volume 14 issue 4
Published: 2003, Start page: p374Icon key: 
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| 851769 | The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting Chatura Ranaweera, Jaideep Prabhu (pp. 374 - 395) Keywords: Customer retention, Purchasing, Services, Trust Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (183kb) ] | Reprints & permissions |
| 851770 | A typology of Korean discount shoppers: shopping motives, store attributes, and outcomes Byoungho Jin, Jai-Ok Kim (pp. 396 - 419) Keywords: Discounts, Motivation (psychology), Shopping, South Korea, Stores and supermarkets Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (124kb) ] | Reprints & permissions |
| 851771 | The consumer as “transient employee”: Consumer satisfaction through the lens of job-performance models Karthik Namasivayam (pp. 420 - 435) Keywords: Consumer satisfaction, Human resource management, Job satisfaction, Performance measurement (quality), Services Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (127kb) ] | Reprints & permissions |
| 851772 | Service failures away from home: benefits in intercultural service encounters Clyde A. Warden, Tsung-Chi Liu, Chi-Tsun Huang, Chi-Hsun Lee (pp. 436 - 456) Keywords: Culture (sociology), Service failures, Taiwan Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (380kb) ] | Reprints & permissions |
| 851773 | State-based management: A process for reducing customer waiting in over-the-counter service operations Margaret Rossiter (pp. 458 - 470) Keywords: Banking, Queueing time, Services Article type: Technical paper Please login | Abstract & purchase [ HTML & PDF (458kb) ] | Reprints & permissions |
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