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Journal cover: International Journal of Service Industry Management

International Journal of Service Industry Management

ISSN: 0956-4233
Currently published as: Journal of Service Management

Online from: 1990

Subject Area: Industry and Public Sector Management

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Table of contents:
Volume 15 issue 3

Published: 2004, Start page: p230

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Articles
Article Id: Article Information:
851790 The structure of commitment in consumer-retailer relationships: Conceptualization and measurement
Manuel Sánchez, M. Angeles Iniesta (pp. 230 - 249)
Keywords: Banking, Customer relations, Mathematical modelling
Article type: Research paper
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851791 Personal control and coping with retail crowding
Delphine Dion (pp. 250 - 263)
Keywords: Consumer behaviour, Individual behaviour, Marketing, Promotional methods
Article type: Research paper
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851792 Collaborative relationship bundling: a new angle on services marketing
José M. Barrutia Legarreta, Carmen Echebarria Miguel (pp. 264 - 283)
Keywords: Product mix, Relationship marketing, Servicing
Article type: Research paper
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851793 Market orientation, brand investment, new service development, market position and performance for service organisations
Sheelagh Matear, Brendan J. Gray, Tony Garrett (pp. 284 - 301)
Keywords: Brands, Innovation, Management strategy, Market orientation, Performance measures
Article type: Research paper
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851794 Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services
Zhilin Yang, Xiang Fang (pp. 302 - 326)
Keywords: Customer satisfaction, Electronic commence, Internet, Securities markets, Servicing
Article type: General review
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Book Review

Article Id: Article Information:
1494059 E-service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away
Marcel van Birgelen
pp. 327 - 327
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