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Home > International Journal of Service Industry Management > Table of contents:Volume 19 issue 2
International Journal of Service Industry Management
ISSN: 0956-4233
Currently published as: Journal of Service Management
Online from: 1990
Subject Area: Industry and Public Sector Management
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Table of contents:
Volume 19 issue 2
Published: 2008, Start page: p160Special Issue: Selected Papers from QUIS 10 Conference 2007
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1723983 | Developing operational understanding of service quality through a simulation environment Rogelio Oliva, Michael Bean (pp. 160 - 175) Keywords: Customer services quality, Learning organizations, Operations management, Service levels, Simulation Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (202kb) ] | Reprints & permissions |
| 1723984 | Alternative perspectives on service quality and customer satisfaction: the role of BPM V. Kumar, P.A. Smart, H. Maddern, R.S. Maull (pp. 176 - 187) Keywords: Customer satisfaction, Customer services quality, Mathematical modelling Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (252kb) ] | Reprints & permissions |
| 1723985 | Examining the role of service climate in health care: An empirical study of emergency departments Claudia Steinke (pp. 188 - 209) Keywords: Accident and emergency, Canada, Customer services quality, Emergency services, Hospitals, Service climate Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (152kb) ] | Reprints & permissions |
| 1723986 | Internal service – barriers, flows and assessment Robert Johnston (pp. 210 - 231) Keywords: Service improvements, Service levels, Total quality management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (257kb) ] | Reprints & permissions |
| 1723987 | Manufacturers forming successful complex business services: Designing an organization to fit the market Wayne A. Neu, Stephen W. Brown (pp. 232 - 251) Keywords: Business formation, Manufacturing systems, Organizational design, Services Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (121kb) ] | Reprints & permissions |
| 1723988 | Fuzzy importance-performance analysis for determining critical service attributes Wei-Jaw Deng (pp. 252 - 270) Keywords: Customer services quality, Fuzzy logic, Performance measures Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (125kb) ] | Reprints & permissions |
Book Review
| Article Id: | Article Information: |
|---|---|
| 1723982 | The Pricing and Revenue Management of Services: A Strategic Approach Giuseppe Cappiello pp. 271 - 271 Please login | Abstract & purchase [ HTML ] Guest editorial |
| 1723990 | Preface: special QUIS 10 section of the International Journal of Service Industry Management Robert C. Ford and Duncan R. Dickson Abstract | View HTMLEditorial |
| 1723989 | Editorial Bo Evardsson Abstract | View HTML |
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