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Journal cover: International Journal of Logistics Management, The

International Journal of Logistics Management, The

ISSN: 0957-4093

Online from: 1990

Subject Area: Operations and Logistics Management

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A Review and Evaluation of Logistics Metrics

Document Information:
Title:A Review and Evaluation of Logistics Metrics
Author(s):Chris Caplice, (Massachusetts Institute of Technology), Yossi Sheffi, (Massachusetts Institute of Technology)
Citation:Chris Caplice, Yossi Sheffi, (1994) "A Review and Evaluation of Logistics Metrics", International Journal of Logistics Management, The, Vol. 5 Iss: 2, pp.11 - 28
Keywords:Distribution management, Performance criteria, Performance measurement, Resource efficiency
Article type:Research paper
DOI:10.1108/09574099410805171 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:Performance measurement in the logistics function, like all business functions, begins at the individual metric level. A performance measurement system that is well designed at the strategic level can be flawed at the individual metric level; the Achilles' Heel of any measurement system. The pressing need is not for the development of novel performance metrics: there is a great abundance of sufficient metrics already in existence. Rather, there is a need for a method with which to evaluate existing metrics. This paper addresses this need by suggesting a set of evaluation criteria for individual logistics performance metrics and identifying the inherent trade-offs. A taxonomy of logistics performance metrics, organized by process rather than by function, is also presented and the metrics are evaluated using the established criteria.

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