A Review and Evaluation of Logistics Performance Measurement Systems

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International Journal of Logistics Management, The

ISSN: 0957-4093

Online from: 1990

Subject Area: Operations and Logistics Management

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Document Information:
Title:	A Review and Evaluation of Logistics Performance Measurement Systems
Author(s):	Chris Caplice, (Massachusetts Institute of Technology), Yossi Sheffi, (Massachusetts Institute of Technology)
Citation:	Chris Caplice, Yossi Sheffi, (1995) "A Review and Evaluation of Logistics Performance Measurement Systems", International Journal of Logistics Management, The, Vol. 6 Iss: 1, pp.61 - 74
Keywords:	Logistics, Performance measurement
Article type:	Research paper
DOI:	10.1108/09574099510805279 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Logistics encompasses a complex set of activities which require a collection of metrics to adequately measure performance. Ideally, the performance metrics used should be selected and maintained as a system, so they complement and support each other and provide the decision makers with a well balanced picture of the logistics process. Often in practice, however, performance measurement systems are not formally managed or evaluated. The result is a performance measurement “system” where the interrelations between the metrics are not known, duplication is frequent, and omission is undetectable. This paper addresses this shortcoming by developing a set of evaluation criteria for logistics performance measurement systems and applying it in two case studies.