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Home > International Journal of Retail & Distribution Management > Table of contents:Volume 21 issue 2
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Online from: 1973
Subject Area: Industry and Public Sector Management
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Table of contents:
Volume 21 issue 2
Published: 1993Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
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| 1672432 | Around the World in a Shopping Basket Article type: General review Please login | Abstract & purchase [ HTML & PDF (160kb) ] | Reprints & permissions |
| 857061 | MAPPING OUT RETAIL DIRECTION Martin Clarke Keywords: Geographical information systems, IT, Retailing, Strategic management Please login | Abstract & purchase [ HTML & PDF (221kb) ] | Reprints & permissions |
| 857060 | RETAILING SERVICES: A CASE STUDY OF THE CHANGING SERVICE
EXPERIENCE IN BETTING SHOPS Peter Jones Keywords: Betting, Customer service, Gambling business, Service quality, Training techniques Please login | Abstract & purchase [ HTML & PDF (394kb) ] | Reprints & permissions |
| 857059 | EMPOWERMENT IN RETAILING John L. Thompson Keywords: Competitive advantage, Co-ordination, Decentralization, Empowerment, IT, Organizational change, Service Please login | Abstract & purchase [ HTML & PDF (671kb) ] | Reprints & permissions |
| 857058 | DEALING WITH COMPLAINTS: A SURVEY OF UK GROCERY SUPPLIERS V-W. Mitchell, C. Critchlow Keywords: Complaints, Consumer's risk, Customer satisfaction, Customer service, Grocery industry, Retailing, United Kingdom Please login | Abstract & purchase [ HTML & PDF (688kb) ] | Reprints & permissions |
| 857057 | SUPERMARKET SHOPPING LISTS: THEIR EFFECT ON CONSUMER
EXPENDITURE Art Thomas, Ron Garland Keywords: Consumer behaviour, Grocery industry, New Zealand, Retail trade, Shops, Supermarkets Please login | Abstract & purchase [ HTML & PDF (553kb) ] | Reprints & permissions |
| 857056 | IS RETAILING WHAT THE DICTIONARIES SAY IT IS? Gary Davies Keywords: History, Literature, Retailing, Supply-chain management Please login | Abstract & purchase [ HTML & PDF (420kb) ] | Reprints & permissions |
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