Action learning and groupware technologies: a case study in GSS facilitation research

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Information Technology & People

ISSN: 0959-3845

Online from: 1982

Subject Area: Information and Knowledge Management

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Document Information:
Title:	Action learning and groupware technologies: a case study in GSS facilitation research
Author(s):	Pak Yoong, (Victoria University of Wellington, Wellington, New Zealand), Brent Gallupe, (Queen’s University, Kingston, Ontario, Canada)
Citation:	Pak Yoong, Brent Gallupe, (2001) "Action learning and groupware technologies: a case study in GSS facilitation research", Information Technology & People, Vol. 14 Iss: 1, pp.78 - 90
Keywords:	Action learning, Group working, Information systems, Methodology, Research, Training
Article type:	Case study
DOI:	10.1108/09593840110384780 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Effective meeting facilitation is recognised as a critical factor in group support systems (GSS) use but relatively little is known about how organisations can train and develop their “electronic meeting facilitators”. This article describes an action learning (AL) approach to the training of GSS facilitators. It begins with a description of the three schools of AL. The application of the “experiential” school of AL in GSS facilitation training is then explained. Finally, the article describes some lessons learned for both practitioners and researchers.