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Home > International Journal of Contemporary Hospitality Management > Table of contents:Volume 11 issue 7
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Online from: 1989
Subject Area: Tourism and Hospitality
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Table of contents:
Volume 11 issue 7
Published: 1999, Start page: p318Special Issue: Performance 2000
Guest editor(s): Dr Paul A Phillips and Professor Luiz Moutinho
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| 867303 | Is the UK hotel sector out of trouble? Paul Allin (pp. 318 - 325) Keywords: Hospitality industry, Hotels, United Kingdom Article type: General review Please login | Abstract & purchase [ HTML & PDF (121kb) ] | Reprints & permissions |
| 867304 | Customer satisfaction and its measurement in hospitality enterprises Abraham Pizam, Taylor Ellis (pp. 326 - 339) Keywords: Customer satisfaction, Hospitality industry., Service quality Article type: Conceptual Paper Please login | Abstract & purchase [ HTML & PDF (234kb) ] | Reprints & permissions |
| 867305 | HRM, performance, commitment and service quality in the hotel industry Philip Worsfold (pp. 340 - 348) Keywords: Hospitality industry, Human resource mangement, Service quality Article type: Literature review Please login | Abstract & purchase [ HTML & PDF (208kb) ] | Reprints & permissions |
| 867306 | Measuring strategic planning effectiveness in hotels Paul A. Phillips, Luiz Moutinho (pp. 349 - 358) Keywords: Hospitality industry, Hotels, Strategic planning Article type: Research Paper Please login | Abstract & purchase [ HTML & PDF (279kb) ] | Reprints & permissions |
| 867307 | Hotel performance and competitive advantage: a contingency approach Paul A. Phillips (pp. 359 - 365) Keywords: Competitive advantage, Contingency theory, Hotels, Performance measurement Article type: Research Paper Please login | Abstract & purchase [ HTML & PDF (507kb) ] | Reprints & permissions |
| 867308 | A systems approach to performance measurement in hospitality Geoff Southern (pp. 366 - 376) Keywords: Hospitality industry, Service, Service quality Article type: Research Paper Please login | Abstract & purchase [ HTML & PDF (539kb) ] | Reprints & permissions |
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