Online from: 1989
Subject Area: Tourism and Hospitality
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|Title:||Talent management in hospitality: graduate career success and strategies|
|Author(s):||Bernadette Scott, (Division of Cultural Business, Caledonian Business School, Glasgow Caledonian University, Glasgow, UK), Sheetal Revis, (Division of Cultural Business, Caledonian Business School, Glasgow Caledonian University, Glasgow, UK)|
|Citation:||Bernadette Scott, Sheetal Revis, (2008) "Talent management in hospitality: graduate career success and strategies", International Journal of Contemporary Hospitality Management, Vol. 20 Iss: 7, pp.781 - 791|
|Keywords:||Careers, Graduates, Hospitality services, Performance management, Training|
|Article type:||Literature review|
|DOI:||10.1108/09596110810897600 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – This paper aims to provide a selective bibliographic review of developments in career management and in particular, notions of talent from both an organizational and hospitality graduate perspective. It also aims to embrace the recruitment, retention and progression of talent across an industry, where success is ultimately dependent on the capabilities of employees to deliver at the point of service.
Design/methodology/approach – A thematic analysis has been undertaken of selected bibliographies as they contribute to current thinking in the area of graduate careers and talent management in the hospitality industry.
Findings – Emergent themes have provided a framework to aid a deeper understanding of implications and practical applications. It concludes the need for committed, professional, motivated and developed graduates in the attainment of immediate and long-term objectives, so crucial for hospitality organizations, to combat retention issues.
Practical implications – Informs the potential of talent management as a driver of competitive advantage, within an industry where investment in people is a priority to ensure quality of service provision.
Originality/value – The paper provides an applied perspective on the management of talent within hospitality, highlighting the need for increased industry-wide recognition and adoption.
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