Search
  Advanced Search
 
Journal search
Journal cover: Managing Service Quality

Managing Service Quality

ISSN: 0960-4529

Online from: 1991

Subject Area: Managing Quality

Content: Latest Issue | icon: RSS Latest Issue RSS | Previous Issues

 

Table of contents:
Volume 10 issue 1

Published: 2000, Start page: p6

Icon key:  Icon: Access. You have access to this item   Icon: Backfiles.  Backfiles   Icon: Earlycite.  Earlycite   Icon: Abstract.  Abstract only   
Details of your active accounts, and the resources you can access
Articles
Article Id: Article Information:
842672 Using soft systems methodology to manage hotels: a case study
Hadyn Ingram (pp. 6 - 10)
Keywords: Hospitality, Hotels, Soft systems methodology
Article type: Case study
Please login  |  Abstract & purchase  [ HTML & PDF (144kb) ]  |  Reprints & permissions
842673 The impact of demand fluctuation on the quality of service: a tourism industry example
Jay Kandampully (pp. 10 - 19)
Keywords: Customer satisfaction, Service quality, Tourism
Article type: Case study
Please login  |  Abstract & purchase  [ HTML & PDF (132kb) ]  |  Reprints & permissions
842674 Managing the green spaces: problems of maintaining quality in a local government service department
Robert Jones (pp. 19 - 31)
Keywords: Amenities, Leisure, Local government, Organizational change, Service quality, United Kingdom
Article type: Case study
Please login  |  Abstract & purchase  [ HTML & PDF (269kb) ]  |  Reprints & permissions
842675 Walk-through audit provides focus for service improvements for Hong Kong law firm
Elsa Lai-Ping Leong Koljonen, Richard A. Reid (pp. 32 - 46)
Keywords: Customer satisfaction, Hong Kong, Kaizen, Legal profession, Operational audit
Article type: Case study
Please login  |  Abstract & purchase  [ HTML & PDF (240kb) ]  |  Reprints & permissions
842676 Organizational effectiveness indicators to support service quality
G. Ronald Gilbert, Ali M. Parhizgari (pp. 46 - 52)
Keywords: Customer orientation, Internal efficiency, Organizational effectiveness, Service quality
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (102kb) ]  |  Reprints & permissions
842677 Service quality at banks and credit unions: what do their customers say?
Anthony T. Allred, H. Lon Addams (pp. 52 - 60)
Keywords: Banks, Consumer attitudes, Credit unions, Customer care, Service quality
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (103kb) ]  |  Reprints & permissions
842678 Training and education for TQM in the commercial banking industry of South Africa
Werner Vermeulen, M.J. Crous (pp. 61 - 67)
Keywords: Banks, Education, South Africa, TQM, Training
Article type: Research paper
Please login  |  Abstract & purchase  [ HTML & PDF (118kb) ]  |  Reprints & permissions

Article Id: Article Information: