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Home > Managing Service Quality > Table of contents:Volume 18 issue 4
Managing Service Quality
ISSN: 0960-4529
Online from: 1991
Subject Area: Managing Quality
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Table of contents:
Volume 18 issue 4
Published: 2008, Start page: p309Icon key: 
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| 1734979 | The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness Tor W. Andreassen, Line L. Olsen (pp. 309 - 328) Keywords: Banking, Consumer behaviour, Customer relations, Customer services quality, Norway Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (166kb) ] | Reprints & permissions |
| 1734980 | Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit Chatura Ranaweera, Harvir Bansal, Gordon McDougall (pp. 329 - 348) Keywords: Consumer behaviour, Consumer risk, Electronic commerce, Personality, Trust, World wide web Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (209kb) ] | Reprints & permissions |
| 1734981 | Understanding core and peripheral service quality in customer repurchase of the performing arts Margee Hume (pp. 349 - 369) Keywords: Consumer behaviour, Customer satisfaction, Customer services quality, Performing arts Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (145kb) ] | Reprints & permissions |
| 1734982 | Antecedents and effects of emotional satisfaction on employee-perceived service quality Terje Slåtten (pp. 370 - 386) Keywords: Customer services quality, Employee attitudes, Employee behaviour, Norway, Role ambiguity, Role conflict Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (133kb) ] | Reprints & permissions |
| 1734983 | Innovation of product-related services Heiko Gebauer, Regine Krempl, Elgar Fleisch, Thomas Friedli (pp. 387 - 404) Keywords: Innovation, New products, Services Article type: Case study Please login | Abstract & purchase [ HTML & PDF (113kb) ] | Reprints & permissions |
| 1734984 | Customer satisfaction and service quality measurement in Indian call centres Anand Kumar Jaiswal (pp. 405 - 416) Keywords: Call centres, Customer satisfaction, Customer services quality, India Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (80kb) ] | Reprints & permissions |
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