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Journal cover: Managing Service Quality

Managing Service Quality

ISSN: 0960-4529

Online from: 1991

Subject Area: Managing Quality

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Table of contents:
Volume 20 issue 3

Published: 2010, Start page: p196

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Articles
Article Id: Article Information:
1858661 Services offshoring: Does perceived service quality affect country-of-service origin preference?
Shawn T. Thelen, Earl D. Honeycutt Jr, Thomas P. Murphy (pp. 196 - 212)
Keywords: Attitudes, Country of origin, Customer services quality, Outsourcing, United States of America
Article type: Research paper
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1858662 Comprehension of relationship quality in the retail environment
Patrick Vesel, Vesna Zabkar (pp. 213 - 235)
Keywords: Eastern Europe, Quality, Relationship marketing, Retailing, Trust
Article type: Research paper
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1858663 Drivers of customers' service experiences: a study in the restaurant industry
Ute Walter, Bo Edvardsson, Åsa Öström (pp. 236 - 258)
Keywords: Corporate strategy, Customer orientation, Customer services quality, Restaurants, Social interaction, Sweden
Article type: Research paper
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1858664 Management commitment to service quality and organizational outcomes
Millissa F.Y. Cheung, W.M. To (pp. 259 - 272)
Keywords: China, Customer services quality, Employee attitudes, Employee involvement, Job satisfaction, Service industries
Article type: Research paper
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1858665 Examining the application of six sigma in the service exchange
Breffni M. Noone, Karthik Namasivayam, Heather Spitler Tomlinson (pp. 273 - 293)
Keywords: Customer satisfaction, Hotel and catering industry, Service quality assurance, Six sigma, United States of America
Article type: Research paper
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1858666 Consumer perceptions of visible tattoos on service personnel
Dwane H. Dean (pp. 294 - 308)
Keywords: Attitudes, Body language, Consumer behaviour, Individual perception, Service delivery
Article type: Research paper
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